There are no contracts and no commitments with a Grifin membership - you can cancel your membership at any time.
Customers are eligible for full or partial refunds within 30 days of the day they first signed up for Grifin.
In order to receive a full or partial refund of your membership fee, you must meet the below criteria:
Customers are eligible for full or partial refunds within 30 days of the day they first signed up for Grifin.
In order to receive a full or partial refund of your membership fee, you must meet the below criteria:
- Requirements needed to receive a FULL refund:
- (1) You did not connect any banks or credit cards to Plaid and must not have submitted a brokerage application, or
- (2) You encountered an issue that prevents you from completing sign-up that is entirely outside of your control and cannot be fixed by Grifin in a timely manner (examples below).
- Example #1: Plaid doesn’t support your bank and you have no other banks to be able to connect.
- Example #2: Our brokerage provider, Alpaca Securities, LLC, fully rejects your brokerage application.
- If you just need to upload verifying documents, our Customer Support Team will assist you in uploading those documents to get your account approved. A free trial will be issued to you for the number of days that it has been been since you signed up. Please email us at support@grifin.com if this happened to you.
- Only once you have uploaded verification documents and then Alpaca fully rejects your account, you will be eligible for a full refund.
- Example #3: If there is a bug/glitch you encounter that is verified to be an issue with Grifin and we’re not able to fix the bug in a reasonable amount of time, you will be eligible for a full refund.
- Requirements needed to receive a PARTIAL refund:
- You paid for a Yearly Subscription. If you are not eligible for the "full refund" based on the requirements listed in the above section, we can issue you a partial refund of $31 of our $36 annual fee. Essentially, you'll only pay for 1 month of Grifin vs. the full year, and $31 will be credited back to your credit card on file.
- NOTE: Monthly Subscriptions are NOT eligible for a partial refund. However, if your partial annual refund is approved, you will be switched over to the monthly plan as a one-time courtesy, and you'll be refunded the difference to your credit card on file, and your subscription will be cancelled.
- You only had one "Failed ACH Transfer" in your first month after signing up via our Yearly Subscription. If so, you are entitled to a partial $16 refund, which is calculated as follows:
- You paid the $36 Grifin Annual Subscription fee, MINUS our standard plan's $5 first month's Monthly fee (since you used Grifin for one month), MINUS the $15 ACH Return Fee (this fee is charged to us by our brokerage provider) EQUALS the $16 refundable amount.
- You paid for a Yearly Subscription. If you are not eligible for the "full refund" based on the requirements listed in the above section, we can issue you a partial refund of $31 of our $36 annual fee. Essentially, you'll only pay for 1 month of Grifin vs. the full year, and $31 will be credited back to your credit card on file.
- Users with multiple failed deposits are NOT eligible for any refund.