Grifin uses a trusted third-party provider - Plaid - to safely & securely connect your bank and cards to Grifin to automatically invest in the places you shop/spend at.
Sometimes, your bank may require Plaid to re-verify that you want to keep our connection with Grifin active. On average, this can happen once every 6 months. However, each bank is different - some may never require you to re-connect, and some may require you to reconnect your bank a couple of times per month or more.
How to reconnect your bank and/or card to get back to investing:
Open your Grifin app > Tap the "Banks" button in the bottom menu. Look for where it says "Funding source" and "Transaction accounts" - do you see any yellow-colored warning messages that say "Tap to Fix"? If so, click it and follow the on-screen prompts to reconnect your bank or card.
Don't see any accounts linked under either "Funding source" or "Transaction accounts"? If so, click the green "+ Add Card or Bank Account" button to connect a Funding source (if you don't have one connected) or an unlimited number of credit/debit cards at up to 5 banks under your "Transaction account" section!
Banks / Cards disconnecting MORE than once per month?
We recommend that you completely delete the bank or card by clicking the red trash can icon and then connect it again, as this may fix the problem.
Because there are so many banks and credit card providers out there, if this doesn’t fix the problem, it may just be a temporary bad connection between Plaid and your bank.
If you still can't connect your banks or cards, please email us support@grifin.com with a screenshot of the error message you're seeing when you try to connect. Our dedicated Customer Support Team will be happy to investigate and resolve it for you! :)