--- title: Why did my card or bank disconnect? description: Grifin uses a trusted third-party provider - Plaid - to safely & securely connect your bank and cards to Grifin to automatically invest in the places you shop/spend at. Sometimes, your bank may requir --- [Skip to content](https://help.grifin.com/knowledge/why-did-my-card-or-bank-disconnect#main-content) English Show submenu for translations ![Grifin Logo](https://help.grifin.com/hs-fs/hubfs/Grifin%20Logo%20with%20R.png?width=80&height=40&name=Grifin%20Logo%20with%20R.png) Open main navigation Close main navigation - English Show submenu for translations - [Go to www.grifin.com](https://www.grifin.com/) [Go to www.grifin.com](https://www.grifin.com/?hsLang=en) How can we assist you? - There are no suggestions because the search field is empty. 1. [Grifin 101](https://help.grifin.com/knowledge?hsLang=en) 2. [Connecting Bank & Cards 🏦 πŸ’³](https://help.grifin.com/knowledge/connecting-bank-cards?hsLang=en) # Why did my card or bank disconnect? Grifin uses a trusted third-party provider - **Plaid** -to safely & securely connect your bank and cards to Grifin to automatically invest in the places you shop/spend at. Sometimes, **your bank may require Plaid to re-verify that you want to keep our connection with Grifin active.** On average, this can happen once every 6 months. However, each bank is different - some may never require you to re-connect, and some may require you to reconnect your bank a couple of times per month or more. ### **How to reconnect your bank and/or card to get back to investing:** **Open** your Grifin app \> Tap the **"Banks"** button in the bottom menu. Look for where it says **"Funding source"** and **"Transaction accounts"** - do you see any yellow-colored warning messages that say "Tap to Fix"? If so, click it and follow the on-screen prompts to reconnect your bank or card. Don't see any accounts linked under either "Funding source" or "Transaction accounts"? If so, click the green **"+ Add Card or Bank Account"** button to connect a Funding source (if you don't have one connected) or an unlimited number of credit/debit cards at up to 5 banks under your "Transaction account" section! ### **Banks / Cards disconnecting MORE than once per month?** We recommend that you completely delete the bank or card by **clicking the red trash can icon** and **then connect it again,** as this may fix the problem. Because there are so many banks and credit card providers out there, if this doesn’t fix the problem, it may just be a temporary bad connection between Plaid and your bank. If you still can't connect your banks or cards, **please email us [support@grifin.com](mailto:support@grifin.com) with a screenshot of the error message you're seeing** when you try to connect. Our dedicated Customer Support Team will be happy to investigate and resolve it for you! :) - [Start Here: Grifin 101 πŸ§‘β€πŸ«](https://help.grifin.com/knowledge/start-here-grifin-101?hsLang=en) - [How to Grifin πŸ“š](https://help.grifin.com/knowledge/how-to-grifin?hsLang=en) - [Getting Started πŸ€“](https://help.grifin.com/knowledge/getting-started?hsLang=en) - [Grifin App πŸ“±](https://help.grifin.com/knowledge/grifin-app?hsLang=en) - [Connecting Bank & Cards 🏦 πŸ’³](https://help.grifin.com/knowledge/connecting-bank-cards?hsLang=en) - [Contact Us πŸ“«](https://help.grifin.com/knowledge/contact-us?hsLang=en) [![Chill listening crop-3](https://help.grifin.com/hs-fs/hubfs/Grifin%20Logo%20with%20R.png?width=48&height=24&name=Grifin%20Logo%20with%20R.png "Chill listening crop-3")](http://www.grifin.com?hsLang=en) www.grifin.com Learning Center Copyright Β© 2026, www.grifin.com