---
title: "My brokerage account was \"limited\" / I was locked out of my account. How do I fix it?"
description: "Are you seeing a page that says \"Your Brokerage Account has been limited\" in your Grifin app? Click here to resolve it!"
---

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# My brokerage account was "limited" / I was locked out of my account. How do I fix it?

Are you seeing a screen that says ***"Your brokerage account has been limited"*** when you open your Grifin app?

If so, it's likely because our brokerage provider, *APEX Clearing Corporation ("APEX"),* may have put a limitation on your account due to an issue they found. **Rest assured: Your account and funds are safe.**

This limitation is typically made due for one of several reasons: 1) Suspicious activity was detected on your account so it was automatically locked to prevent potential loss, 2) an incomplete or inaccurate piece of account information, 3) a discrepancy with your bank connection, 4) a failed transfer from your bank to Grifin, 5) an unusually large amount of money was attempted to be deposited, or some other reason. We apologize for the inconvenience, and thankfully, **this is usually very easy to fix!**

Please follow the prompt you see on your screen and **click the "Email Grifin Support"** and message us via the email address that's associated with your Grifin Profile. In your email, **mention that your brokerage account was limited, and you'd like to get the limitation lifted ASAP.**

Once you email us at [support@grifin.com](mailto:support@grifin.com), we will then contact the respective brokerage to request to lift the limitation as soon as they can, so that you can get back on your investing journey!

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