Are you seeing a screen that says "Your brokerage account has been limited" when you open your Grifin app? If so, it's because our brokerage provider, Alpaca Securities LLC, has put a limitation on your account due to an issue they found. Rest assured: Your account and funds are safe.
This limitation is typically made due for one of several reasons: Suspicious activity was detected on your account so it was automatically locked to prevent potential loss, an incomplete or inaccurate piece of account information, a discrepancy with your bank connection, a failed transfer from your bank to Grifin, an unusually large amount of money was attempted to be deposited, or some other reason. We apologize for the inconvenience, and thankfully, this is usually very easy to fix!
Please follow the prompt you see on your screen and click the "Email Grifin Support" and message us via the email address that's associated with your Grifin Profile. In your email, mention that your brokerage account was limited, and you'd like to get the limitation lifted ASAP.
Once you email us at support@grifin.com, we will then reach out to our Alpaca support team to request to lift the limitation as soon as they can, so that you can get back on your investing journey.