1. Help Center
  2. Grifin App 📱

Why was my deposit skipped?

Grifin works hard to make sure our customers don’t overdraft their bank accounts.

To help prevent overdrafts, we have a system that checks the balance of your bank account the night before trying to transfer money out of it. The system checks that you have at least $15 in your bank account AND that you have 1.5 times your expected transfer amount. So if you expect to transfer $20 this week, you’ll need to have at least $30 in your bank account.

If this system thinks you’re likely to overdraft, we will automatically skip your weekly deposit and notify you. Please check the balance of your bank account as of the day before you were expecting to make a deposit.

If this is a recurring issue that you think is incorrect, please reach out to our customer service team through the Help Center in the Menu of your Grifin app.